Privacy Policy | Your Rights & Choices

Welcome to Gohamoo.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our city tour services.

By accessing or using Gohamoo.com, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

1.1. Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Booking Information: Tour preferences, dates, group size, and special requirements.
Payment Information: Credit card details, billing address, and transaction history.
Identity Verification: Passport or ID information when required for specific tours.
Demographic Information: Age, nationality, and language preferences.

1.2. Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

Usage Data: Pages visited, time spent on pages, referring websites, and click patterns.
Device Information: IP address, browser type, operating system, and device identifiers.
Location Data: General location based on IP address or precise location if permitted.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage the city tour services you request
To process payments and complete transactions
To communicate with you about bookings, changes, or cancellations
To send service-related notifications and updates
To personalize your experience and recommend relevant tours
To improve our website functionality and user experience
To conduct analytics and better understand user preferences
To comply with legal obligations and enforce our terms
To protect against fraudulent or unauthorized transactions
To respond to your inquiries and provide customer support

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary to fulfill our contractual obligations to you when providing tour services.
Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, marketing, and improving our services.
Legal Compliance: Processing necessary to comply with applicable laws and regulations.
Consent: Processing based on your explicit consent, which you can withdraw at any time.

4. Data Sharing and Disclosure

We may share your information with the following categories of third parties:

Service Providers: Payment processors, IT services, customer support, and marketing partners who assist in operating our business.
Tour Partners: Local guides, transportation providers, and venues necessary to fulfill your tour booking.
Legal Authorities: Government agencies or law enforcement when required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data would be transferred as a business asset.

We do not sell your personal information to third parties for monetary consideration.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage
Regular security assessments and vulnerability testing
Access controls and authentication procedures
Staff training on data protection and security practices
Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request information about the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal data in certain circumstances.
Restriction: Request limitation of processing of your personal data.
Data Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw previously given consent for data processing.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience, understand user preferences, and analyze website traffic.

Types of cookies we use:

Essential Cookies: Required for website functionality and cannot be disabled.
Analytical/Performance Cookies: Help us understand how visitors interact with our website.
Functionality Cookies: Remember your preferences and personalize your experience.
Targeting Cookies: Record your visit, pages visited, and links followed to make advertising more relevant.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our ongoing relationship with you
Legal obligations to retain data for certain periods
Statutes of limitations under applicable law
Ongoing or potential disputes or legal claims
Guidelines issued by relevant data protection authorities

9. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer personal data internationally, we implement appropriate safeguards in accordance with applicable law, which may include:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules for transfers within our corporate group
Derogations for specific situations, such as explicit consent
Adequacy decisions for countries with adequate data protection determined by relevant authorities

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete the information as soon as possible. If you believe we might have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date. Significant changes will be notified to you through email or a prominent notice on our website. We encourage you to review the Privacy Policy whenever you access our services.